Section 1
Introduction and Scope
This Privacy Policy describes how g63 ph collects, processes, stores, shares, and protects personal information related to players and visitors in the Philippines. It applies to use of the g63 ph website, account area, sportsbook, virtual sports, slots, live casino, jackpot games, VIP features, mobile interface, and all related services.
g63 ph is committed to handling personal data in line with Republic Act 10173, the Data Privacy Act of 2012, and its implementing rules. In this document, "we", "us", and "g63 ph" refer to the platform operator. "You" refers to the registered account holder, applicant, or visitor whose personal data is being processed.
By creating an account or using any part of the g63 ph platform, you confirm that you have read this Privacy Policy. We encourage you to read it in full rather than relying only on the summary at the top of this page.
This policy should be read together with the g63 ph Terms and Conditions and Responsible Gaming rules. If you have any questions about how your data is handled, contact us through the details in Section 14.
Section 2
Personal Information We Collect
g63 ph collects different categories of information depending on what you do on the platform. The main categories are described below.
| Category |
Examples |
When collected |
| Identity |
Full legal name, birth date, nationality, government ID number, ID document images |
Registration and verification |
| Contact |
Mobile number, email address, residential address, province or city |
Registration, profile updates |
| Financial |
Deposit and withdrawal amounts, payment method references, transaction IDs, PHP ₱ balance history |
Deposits, withdrawals, reconciliation |
| Betting and gaming |
Sports selections, stakes, odds, outcomes, slot sessions, casino rounds, jackpot activity |
Every wager or game session |
| Technical |
IP address, device type, browser, operating system, session duration, page navigation |
Automatic on every visit or session |
| Communications |
Support chat transcripts, email content, submitted complaint or dispute details |
When you contact support |
| Responsible gaming |
Limit settings, cooling-off requests, self-restriction status, wellbeing assessment answers |
When you use player controls |
We do not knowingly collect more information than is needed for the purposes described in this policy. Providing false personal data during registration or verification is a breach of the g63 ph Terms and Conditions.
Section 3
How g63 ph Uses Your Personal Information
We use the personal data collected to:
- Open and manage your account — verify your identity, confirm eligibility, and maintain accurate account records;
- Process deposits and withdrawals — receive your PHP ₱ funds and release winnings through your verified payment method (GCash, Maya, BDO, BPI, UnionBank, card, or others);
- Settle bets and game rounds — calculate stakes, apply odds, confirm outcomes, and credit winnings accurately;
- Provide customer support — respond to account queries, payment issues, disputed bets, and general assistance;
- Prevent fraud and abuse — detect duplicate accounts, suspicious login patterns, payment fraud, and manipulation of games or promotions;
- Comply with legal and licensing obligations — meet anti-money laundering requirements, produce records for regulatory audit, and cooperate with lawful authority requests;
- Operate responsible gaming controls — apply deposit limits, cooling-off periods, and self-restrictions as set by you or required by our obligations;
- Send service communications — notify you of security events, account changes, policy updates, and verification requirements;
- Send marketing communications — inform you of promotions, bonus offers, and new games, only where you have given consent and only until that consent is withdrawn;
- Improve the platform — analyse aggregated usage data to understand which features work well and where navigation can be improved for Filipino players.
Section 4
Legal Basis for Processing
Under the Data Privacy Act of 2012 and related regulations, g63 ph processes personal data on the following grounds:
- Fulfilment of contract — processing necessary to open your account, accept bets, process payments, and deliver the services you signed up for;
- Legal obligation — processing required by anti-money laundering law, licensing conditions, tax reporting, and cooperation with lawful authority;
- Legitimate interests — fraud prevention, platform security, abuse detection, and aggregated analytics, where these do not override your data rights;
- Consent — marketing communications and the use of non-essential cookies, both of which you may withdraw at any time.
Where we rely on consent, withdrawing it does not affect the legality of processing that took place before withdrawal.
Section 5
Sharing and Disclosure of Personal Information
g63 ph does not sell personal data. We share information only where necessary and with appropriate safeguards in place. The main recipients are:
- Payment service providers — GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, Visa, and Mastercard networks, to process transactions in PHP ₱;
- Identity and age verification partners — services that cross-check documents and confirm that a player is a genuine adult eligible to use g63 ph;
- Game and technology providers — slot studios including JILI, live casino software providers, virtual sports feeds, and sportsbook data suppliers, who may see anonymised session or bet data necessary to operate their services;
- Security and fraud vendors — companies that help detect bot activity, account takeover attempts, duplicate registrations, and suspicious betting patterns;
- Regulatory and legal authorities — the National Privacy Commission, gaming regulators, financial intelligence units, courts, or law enforcement agencies where required by law;
- Professional advisers — lawyers, auditors, or consultants bound by professional confidentiality obligations, when needed for legal or business purposes.
Any third party receiving personal data from g63 ph is required to handle it only for the purpose for which it was shared and to maintain appropriate security controls.
Section 6
Cookies and Technical Tracking
g63 ph uses cookies and similar technologies when you access the website. These serve the following functions:
- Essential cookies — required for login sessions, bet slip continuity, and security functions. The platform cannot work correctly without them;
- Functional cookies — remember your language, interface preferences, and last-visited game section, making the experience more consistent across sessions;
- Analytics cookies — collect aggregated, anonymised data about which pages are visited, how long sessions last, and where players navigate. Used to improve the platform for Filipino users;
- Security cookies — help identify suspicious device or login behaviour and protect your account from unauthorised access.
You may manage non-essential cookies through your browser settings. Disabling essential cookies may prevent you from logging in or placing bets. We do not use third-party advertising cookies to profile you for external ad networks.
Section 7
How Long We Keep Your Data
g63 ph retains personal data for as long as your account is active and for the additional period required by applicable law. The main retention considerations are:
- Identity and account records are kept for the period required by anti-money laundering regulations, typically no less than five years from account closure;
- Transaction and betting records are kept for the period required by our licence and applicable financial reporting rules;
- Support communications are retained for a reasonable period to allow review of past issues and to defend against potential claims;
- Responsible gaming records, including restriction settings and self-exclusion history, are kept for the period needed to protect your wellbeing and to comply with applicable rules;
- Data collected for marketing purposes is kept only while your consent remains active, after which it is removed from marketing systems.
Where a legal obligation requires us to retain data beyond a requested deletion period, we will retain only what the law requires and inform you of this where possible.
Section 8
Security Measures at g63 ph
Protecting personal data is an operational priority at g63 ph, not just a legal formality. The technical and organisational measures in place include:
- Encryption of data in transit between your device and our servers using TLS protocols;
- Encryption of sensitive data at rest within platform databases;
- Role-based access controls limiting which staff members can access player account data and for what purposes;
- Logging and monitoring of access to sensitive records to detect and investigate any unauthorised activity;
- Regular review of vendor security posture for third parties handling player data on behalf of g63 ph;
- Security incident response procedures designed to detect, contain, and notify affected players if a breach occurs and Philippine law requires notification.
No system is perfectly secure. You share responsibility for your account by keeping your password private, avoiding shared devices, logging out after sessions, and reporting suspected compromise to g63 ph support without delay.
Section 9
Your Data Rights as a Philippine Player
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by g63 ph. You may exercise these rights by contacting support with your account details.
Right to Access
Request a copy of the personal data g63 ph holds about you and information about how it is being used.
Right to Rectification
Request correction of inaccurate or incomplete personal data, such as a misspelled name or an outdated contact number.
Right to Erasure
Request deletion of your personal data where we no longer have a legal basis to keep it and no statutory retention period applies.
Right to Object
Object to processing based on legitimate interests, including processing for direct marketing purposes.
Right to Restriction
Request that g63 ph limits processing of your data while a correction or objection is being investigated.
Right to Data Portability
Request your personal data in a structured, machine-readable format where processing is based on consent or contract.
Where we cannot fulfil a request due to a legal obligation or legitimate need to retain the data, we will explain why. If you believe your rights have not been respected, you may raise a complaint with the National Privacy Commission of the Philippines.
Section 10
Minors and g63 ph
g63 ph does not knowingly collect personal information from anyone below 18 years of age. Registration requires confirmation of legal age, and identity verification is used to confirm eligibility before an account becomes fully active.
If g63 ph becomes aware that an account was registered by or on behalf of a minor, we will close the account, void any activity, and handle the removal of associated personal data in accordance with applicable law. Adults should not allow persons below 18 to access their g63 ph account or any device on which they are logged in.
Section 11
Direct Marketing Communications
With your prior consent, g63 ph may send you information about promotions, new games, VIP Club benefits, and special events by SMS or email. These communications are related to g63 ph services only — we do not share your contact details with unrelated businesses for their own marketing.
To stop receiving marketing messages, you may:
- Update your communication preferences in your g63 ph account settings;
- Use the unsubscribe link included in email messages;
- Contact support and request removal from marketing lists.
Withdrawing consent for marketing does not affect account-related service communications such as security alerts, verification requests, withdrawal confirmations, or policy updates — those continue because they are necessary to run your account.
g63 ph does not send marketing messages to players who have activated a self-restriction or self-exclusion. If you receive such a message while a restriction is active, please report it to support immediately.
Section 12
Responsible Gaming and Personal Data
Information you provide or generate through the responsible gaming tools at g63 ph — including deposit limit settings, session reminders, cooling-off requests, self-restriction choices, and any wellbeing information submitted through support — is treated with particular care.
This data is used only to operate the relevant protection measures, maintain records required by our responsible gaming obligations, and ensure that restrictions are honoured across the platform. It is not used for marketing, shared for profiling purposes, or made available to third parties except where required by a regulatory obligation or a player's own support process.
Records of active self-exclusions and restriction history are retained for the period needed to protect a player's wellbeing and comply with any applicable regulatory reporting requirement, even after account closure.
Section 13
Changes to This Privacy Policy
g63 ph may update this Privacy Policy when we change how we process data, add new products, adjust security practices, or need to reflect legal developments under the Data Privacy Act of 2012 or associated regulations. The date at the top of this document reflects when it was last revised.
Material changes will be communicated through a notice on the g63 ph platform, an account notification, or a direct message to your registered contact details. Continued use of the platform after the effective date of a revised policy constitutes acceptance of the updated terms where applicable law permits this approach.
You are encouraged to review this page periodically, particularly if you change how you use g63 ph — for example, after switching payment methods or adjusting your communication preferences.